About Us
Building the future of chargeback defense with analytics and AI.
Our Mission
At Polar Night, we're on a mission to transform how merchants handle chargebacks. Traditional solutions focus on fighting disputes after they happen. We take a different approach: preventing chargebacks through intelligent analytics and proactive monitoring.
Our platform aggregates data from Ethoca alerts, RDR, CDRN, and your payment processors to give you a complete picture of your transaction health. With AI-powered insights, you can identify issues before they become chargebacks and take action with a single click.
Our Values
Analytics First
We believe data should drive decisions. Our platform puts analytics at the center of chargeback defense.
Proactive Protection
Prevention is better than cure. We help you stop chargebacks before they happen.
AI-Native
Built from the ground up with AI at its core, not bolted on as an afterthought.
Customer Obsessed
Your success is our success. We're committed to helping you reduce chargebacks and grow your business.
Our Team
We're a team of payment industry veterans, data scientists, and engineers united by a common goal: making chargeback defense smarter and more effective.
We're growing! Check out our careers page to join the team.